Return Requests, Refunds & Warranty Inquiry


Returns and warranty requests for products purchased through AmericanMechanic.com can be submitted using the form at the bottom of the page. If you purchased your products through a mobile dealer, please contact the dealer directly for warranty repairs and replacements.

Return Policy

Our goal is that you are satisfied with your purchase from AmericanMechanic.com and will recommend our company to your friends. If for some reason, you are not satisfied with your purchase, please call us to discuss whether you would like to return your product for credit or for an exchange of a different product.

Returns

All Returns are subject to a 10% restocking fee & must be authorized by AmericanMechanic.com and prepaid by the Buyer. Requests for return credit or exchange will be honored for a period of 10 days within date of purchase. Returned items need to be in like-new condition and in the original packaging. The buyer is responsible for freight costs to return the product. Returns can be initiated by filling out the below form.

Shipping Claims

All shipping claims must be made immediately to AmericanMechanic.com upon receipt of goods with a signed Delivery Receipt noting said damage.

Damaged or Defective Product

Please open and inspect your item(s) immediately upon receipt. If you received a product that you believe has a manufacturer’s defect, please contact us.

Small packages that are delivered via UPS or Fed-EX and appear to have been damaged should also have notes made on the delivery receipt.

All freight issues need to be communicated to AmericanMechanic.com within 24 hours (or sooner) of receipt so that freight claims can be filed. We will do everything possible to make sure that the problem is resolved quickly and to your satisfaction.

Defective or damaged items will be warrantied through Bosch. Their technical support can be reached at 1-855-267-2483, Option 1.

Cancellation Request

If you want to cancel an order (or part of an order) that has not yet been shipped, please fill out the below form. If your order has already been shipped (and you have not yet received the order) before we receive your cancellation request, the AmericanMechanic.com return policy will apply. Deposits for special ordered non-stock items will not be refunded upon cancellation of order.

Cancellation Fee

A 4% cancellation fee will be assessed on any orders that have been processed but not yet shipped.